Frequently Asked Questions

What's the Difference Between Walker Furniture Showroom and Walker Furniture Outlet?

Our main showrooms in Downtown and Henderson display a wide variety of furniture with several customizable options. Choices often include different fabrics, cushion firmness levels, manual or power recliners, power headrests, and various wood finishes. While some items are available for immediate purchase off the floor, most customers choose to place special orders to fit their exact preferences. We handle deliveries ourselves, with fees starting at just $99.99 for one piece or more for a full truckload.

In contrast, Walker Furniture Outlets in Downtown and North Las Vegas operate on a "what you see is what you get" basis. Items here are offered at deeply discounted prices, but customization and special orders are not available. Many of the pieces on the floor are close-outs, discontinued or the last of their kind. All Floor model merchandise or "As Is" sold are not eligible for exchanges or refunds.

Financing is available in both areas. The Outlet store offers up to 12 months of 0% interest financing, while the Showrooms provide extended financing options, including up to 60 months of 0% interest on premium mattresses like Tempur-Pedic and Beautyrest.

What is the Best Way to Shop at Walker Furniture?

Our award-winning in-store shopping experience lets you see, feel, measure, and comfort-test furniture in person, with our professional team ready to assist you every step of the way.

Prefer to shop from home? Our 24/7 online showroom features a wide selection of the same items you’ll find in-store — plus many additional pieces available exclusively online. And unlike many ecommerce sites, we offer real live salespeople (not chat bots) to help you with questions, recommendations, and support. No matter what your style or shopping preference, Walker Furniture has an option that suits every buyer.

Is the Furniture Pre-Assembled or Does It Require Assembly?

Most furniture purchased from Walker Furniture & Mattress arrives fully assembled and ready to use at the time of pickup or delivery.

The only exception is Front Door Delivery. Items selected for Front Door Delivery are delivered unassembled, like typical e-commerce furniture shipments. This option is available only when the product is specifically purchased that way.

Do You Carry Ashley Furniture?

Yes. Walker Furniture & Mattress carries a large selection of Ashley Furniture’s most popular styles, including sofas, sectionals, recliners, bedroom sets, and dining collections. As a top Ashley brand partner, Walker Furniture has direct access to the full Ashley product catalog — including items that may not be displayed in-store. If you’re looking for a specific Ashley piece, our team can help you special order it.

Why Buy Ashley Furniture From Walker Furniture?

Buying Ashley Furniture from Walker Furniture means you get:

• Competitive pricing compared to Ashley Home Store locations
• Local, family-owned service with knowledgeable sales professionals
• In-store comfort testing so you can see, feel, and measure before buying
• Access to exclusive promotions and financing offers
• Next day delivery and local customer support

You get the Ashley brand you trust — with the added benefits of shopping local.

Can You Order Any Ashley Furniture Item?

Yes. If Ashley makes it, we can order it. Even if a specific piece isn’t currently on our showroom floor, Walker Furniture can access the full Ashley catalog and help you find exactly what you’re looking for.

Is Ashley Furniture the Same Quality at Walker Furntiure?

Absolutely. All Ashley Furniture sold at Walker Furniture is 100% authentic, brand-new, and sourced directly from Ashley. The quality, warranties, and manufacturer standards are the same as if you purchased it directly from an Ashley Home Store.

Do You Price Match Ashley Furniture?

Walker Furniture offers highly competitive pricing on Ashley Furniture and will beat advertised prices when promotions are comparable. Our team is happy to review pricing and available offers with you.

What is the Difference Between King Size and California King Size Beds?

California King size is 4 inches longer and 4 inches narrower than King size.

What Type of Guarantee Comes With the Product?

Walker Furniture supports our customers with the MANUFACTURER’S LIMITED 12 MONTH warranty against manufacturer defects from the original date of delivery. This includes service or repair associated with any validated manufacture defect. Furniture purchased at Walker Furniture that is moved to another State invalidates the limited one-year warranty & service.

How Do I File a Claim with my Furniture Protection Plan?

Contact furniture care at 888-705-4001 or via email at claims@furniturecareprotection.com to request service for damage. Have your furniture sales receipt and FCP invoice or contact number ready.

What If I Have No Claims on my Protection Plan?

After FOUR (4) Years and ‘NO CLAIMS FILED” Customer is entitled to Full IN-STORE Credit ONLY if no claims were made on Contract. STORE CREDIT is available for up to 3 months after “FCP” Contract Expiration.

Can I Get My New Product Installed?

Professional delivery is available for every product we sell. WALKER FURNITURE would be happy to coordinate delivery for you. Almost everything sold in WALKER FURNITURE is assembled when delivered. Ask your sales associate or customer service for specific assembly clarification if needed.

How Do Your Prices Compare to Regional and National Chains?

At Walker Furniture & Mattress, we check competitor prices frequently to make sure you're always getting the lowest possible deal. We guarantee it for 100 days — if you find the same model for less, we'll match the price. Restrictions do apply. See our website for details.

How Do I Touch Up My Furniture?

Most home improvement stores offer touch-up solutions in marker and some in crayon forms. All are easy to apply, simply match your wood furniture and finish to the touch-up color, and follow the manufacturer's instructions.

What Do I Need to Do to Finance My Mattress or Furniture?

To receive long-term financing for a premium mattress the purchase price must be $5999 or more. For your overall furniture/mattress purchase there are several financing options available from No interest to Special Financing with a reasonable APR for those with good credit. The easiest way to finance your furniture and/or mattress purchase is to use our self-serve in-store kiosk. Just ask an employee how to get started. We also have Lease to own options for those with no credit or lower ratings. We offer something for everyone.

Do You Offer Layaway?

We do offer layaway on some purchases. Ask your sales associate for more details.

Why Is My Couch or Sofa Firmer When it Was Delivered to the Ones in the Store?

All sofas and upholstered furniture will have a small "break in" period. The foam, at all levels of quality, will soften as the cushions are broken in. The items on our floor undergo a process as soon as they arrive to "break them in." After a short period of use, your new furniture will soon have the same comfort as the showroom products.

What is Your Return Policy?

Returns of purchased items in new and unused conditions will be honored within 3 days of the delivery date only; excluding bedding items (see below) subject to a 20% restocking fee, plus a $99 Pick Up fee. Returns after the 3-day period will NOT be accepted unless the product is defective. Walker Furniture reserves the right to refuse exchanges & returns that are not in sanitary condition.

Do You Have a Mattress Comfort Exchange?

All comfort exchanges on qualifying bedding must meet these requirements. New mattress must be equal or greater in value. A protector must be purchased with the mattress to qualify for the comfort exchange. $249 pick-up and disposal fee. All other bedding items are FINAL sales.

What Items Are Non‑Returnable?

AS-IS items have no warranties and cannot be exchanged or returned for any reason. All items must be picked up or delivered within 48 hours of the purchase, or it will result in cancellation of your order.

All bedding, with no comfort exchange, foundations, and adjustable bases, accessories, delivery fees, redelivery fees, pickup, restocking fees, protection plans (after the 3-day return/exchange policy has expired), and special orders 25% deposit are all non‑refundable.

When Will I Receive My Refund?

All goods must be received in our Warehouse prior to the refund process. Financing will be the first form of refund and any remaining will be refunded as follows:

• Payments made by cash or check will have a check issued to the name and address on the order. The check will be mailed within 10 business days.
• Payments made by credit card will be credited back to the same card originally used in the store within 10 business days, depending on the expediency of the issuing bank.
• In the event the card is no longer valid, proof of closure, replacement, cancellation, or other non-validity must be presented.

When Will My Furniture Be Delivered?

You may track your delivery here. You will be contacted prior to your delivery and given an estimated delivery timeframe window. You are required to CONFIRM your timeframe for the delivery to take place. We are committed to arriving within your estimated delivery window. However, if there are any unplanned delays such as traffic, emergencies, or natural disasters, we will do our best to keep you informed.

What Happens When My Furniture is Delivered?

To ensure a successful delivery experience, please have the room and hallways clear for easy access. There must be someone 18 years or older to accept delivery. Proof of age may be required. It is the customers’ responsibility to use the FIT-GUIDE and ensure all furniture will fit through all doorways, hallways, stairwells, corridors, elevators. As well as in the room. If Walker Furniture cannot deliver the furniture to the desired location, there will be a 10% restocking fee and redelivery fee if necessary.

Please notify Walker Furniture of any special instructions. For example, gate codes, tower deliveries, restricted building timeframes, elevator reservations, vehicle height restrictions, etc. Orders rescheduled due to customers not communicating special instructions prior to delivery will be charged a $99 redelivery fee.

What If I Need to Reschedule My Delivery Time?

If you need to reschedule your delivery date or make changes to your order, please contact (702) 384-9300 option 4 at least 24 hours prior to your scheduled delivery. Once the furniture is loaded onto the delivery truck, and has left the warehouse, there will be a $99 redelivery fee if you are not at home or reschedule.

Can I Schedule a Delivery on the Day of My Home Closing?

We cannot set a delivery date on the same day as the home closing transaction.

How Do I Report Delivery Damages?

Walker Furniture reserves the right to schedule a technician to repair any imperfection noted at the time of delivery. Any damage must be reported to Customer Care within one (1) day after delivery and will require clear photographs to arrange appropriate services. For minor damage, Walker Furniture will provide in-home repair service technician. You can call our Customer Care department at (702)384-9300 Option 3 or email us at customercare@walkerfurniture.com.

Can I Pick Up My Furniture or Do I Have to Have it Delivered?

Customers may schedule their purchase pick-up date and time two hours prior to pick-up and reduce your wait time. Customers picking up merchandise are responsible for transportation of the items back to our warehouse for any exchanges, returns, or comfort exchanges.

Warehouse Pick-Up — Please contact us at 702-384-9300, Option 1 then Option 6.

4150 East Cheyenne Avenue Las Vegas, NV 89115 | Monday - Sunday 10:00 AM to 6:00 PM

• We are happy to assist you in your pick-ups, but Walker Furniture will not take responsibility for any personal injuries, damage to personal properties, vehicle, items purchased or subsequent damage because of loading, securing and transporting of the purchase.
• Please be sure to bring pads and/or blankets to protect your furniture, as well as rope to tie down your furniture if needed.
• You are responsible for securing your new merchandise.

We recommend all out of service area pickups to be inspected before loading to ensure they are correct and to your expectations. If someone other than the customer picks up merchandise, ID verification is required, and direct confirmation from the customer.

Walker Furniture is not responsible for any personal injuries, damage to personal properties, vehicle, items purchased, or subsequent damage because of the loading, securing, and transporting of your purchase. We will not load merchandise on the roof of vehicle.